The Tourist Office of Bidart has been classified as category II since autumn 2015 and therefore promises to::

  • Provide you with a reception area and information space that are easily accessible.
  • Give advice and make things simpler.
  • Provide you with furniture to sit.
  • Inform you about local activities and events for free.
  • Offer free WiFi.
  • Display and advertise its opening hours in at least two different foreign languages.
  • Be open at least 240 days a year including Saturday and Sunday during the tourist season and major events.
  • Answer your mail all year round.
  • Ensure continuous reception services offered by the staff who speaks at least two foreignlanguages.
  • Provide you with paper tourist maps, plans and guides
  • Give you access to its trilingual website.
  • Distribute tourist information also on paper translated in at least two foreign languages featuring classified tourist accommodation including at least the name of the hotel, postal address, e­mail address, website, phone number and its rating; monuments, cultural or natural tourist attractions and fun activities including prices, opening times, website, phone number and address; events; emergency phone numbers.
  • Annually update its tourist information.
  • Display emergency phone numbers outside.
  • Present all qualified offers inside its area to all customers.
  • Process your feedback and measure customer satisfaction.
  • Always put quality first. ­ Provide you with a holiday advisor.
  • Ensure the reliability and timeliness of the information on local tourist attractions and offers.